About Infobip Conversations
Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios. ***** Improved Employee and Customer Experience...
Infobip Conversations app is an intuitive and scalable mobile cloud contact center solution suitable for remote work, part-time support, and after-hour scenarios.
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Improved Employee and Customer Experience
Conversations app provides your agents with all the features they need to deliver memorable customer experience across touchpoints, enabling them to engage with customers in real-time cross-channel communication directly from their smartphones.
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Greater Workforce Flexibility and Agility
The app is designed to give your workforce much-needed flexibility and agility, not offered by traditional call centers and desktops. It will empower your agents to manage customer inquiries from their phones and enable sales and field support to provide customer service on the go.
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Seamless Interaction at Your Fingertips
- Message your customers from anywhere – home, office, or in-store
- Use voice and video calls to get even closer to your customers
- Optimize working hours flexibility
- Easily access agent conversation lists
- Receive push notification for incoming messages
- Sync conversation history with the web portal
- Change conversation status and agent availability
- No additional agent license is needed
*****
App Features
- Real-time multi-channel messaging in the native smartphone environment
- My Work web interface overview with quick access to agent conversation lists
- Chat-like user experience for messaging with end-users
- WhatsApp templates as easy conversation starters
- Ability to display and send all types of multimedia
- Location sharing
More features are coming soon, so stay tuned!
To learn more about Conversations, Infobip’s digital-first cloud contact center solution, go to www.infobip.com.
Previous Versions
Here you can find the changelog of Infobip Conversations since it was posted on our website on 2023-07-03 13:43:42.
The latest version is 2.2.1 and it was updated on 2024-04-22 12:47:07. See below the changes in each version.
Infobip Conversations version 2.2.1
Updated At: 2024-04-10
Changes: Fixed issue with duplicated messages.
Infobip Conversations version 2.1.0
Updated At: 2024-02-28
Changes: We added missing localised strings. Also, this release serves as preparation for the enforcement of 2FA on March 5th: Do not forget to enrol in advance!
Infobip Conversations version 2.0.1
Updated At: 2024-02-19
Changes: We have included the use of Email as a communication channel, with more improvements coming soon.
Infobip Conversations version 1.16.2
Updated At: 2024-01-19
Changes: Fixed issue with WhatsApp registered templates.
Infobip Conversations version 1.16.1
Updated At: 2024-01-09
Changes: We did some minor fixes on Templates, and added localised documentation for the upcoming 2FA.
Infobip Conversations version 1.16.0
Updated At: 2023-12-12
Changes: We added a new Two-Factor Authentication method for an increased security, and better handling for WebRTC call reconnections.
Infobip Conversations version 1.15.1
Updated At: 2023-11-08
Changes: Stability improvements
Infobip Conversations version 1.15.0
Updated At: 2023-10-27
Changes: Added support for create conversation permission. Improved real time conversation updates.
Infobip Conversations version 1.14.0
Updated At: 2023-08-31
Changes: We improved and added new functionality to Senders and Call-links.
Infobip Conversations version 1.13.0
Updated At: 2023-08-03
Changes: We did some minor fixes and started improving conversations events.
Disclaimer
Official Google Play Link
We do not host Infobip Conversations on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Infobip Conversations is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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